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Bike rental faqs


Home FAQs

  • What is the process to rent a bicycle?

    Just login to, Select the bicycle which you want to book and checkout. Once your payment is processed, you get the complete details of the dealer with the location link and contact number. You shall also get the contact details of your dedicated trip manager at the same time. Just collect your bicycle and ride off. It's super easy, isn't it?

  • I want to first see the bicycle then I shall book it. Please share the address with me.

    Possibly, you want to make a deal outside RenTrip. We advise you to book online and have your Booking ID in hand . We only extend support for the customers booking with RenTrip. Please refer RenTrip's 100% moneyback guarantee.

  • How can I book a bicycle without seeing it physically?

    We offer a 100% moneyback guarantee. Pay a commitment advance to reserve the bicycle. Reach location and test drive your bicycle. If there is any issue in the vehicle, raise a ticket and you shall be refunded 100% amount you have paid us. No questions asked in case there is Mechanical fault in the Vehicle.

  • How shall I get the address to pick up the bicycle?

    Once your booking is complete, you get an E-mail and SMS having the complete address and contact number of the dealer. These details are also printed on your invoice and always available on your personal dashboard.

  • How do I get booking confirmation?

    After completing your booking on Rentrip you will get a message and email which includes your pick-up location and time and other details of the booking. You can also call your trip manager for any assistance 24 x 7.

  • Which documents I need to provide you?

    Generally, any ID proof such as Aadhaar Card, Voter id, or Passport is required in the original. Additional requirements if any, are given on terms on the bicycle listing page. A driving License is not required to rent a bicycle.

  • Is there any security deposit I need to make?

    Yes, you need to pay the security amount which is fully refundable to you after your return from the trip. There is no fixed security deposit and it varies bicycle to bicycle. The deposit requirements are given with each bicycle on bicycle listing page.

  • When I shall get my security deposit?

    Once you return the bicycle to our location in a proper condition, we shall hand you over the security deposit in full.

  • How can I cancel my booking and what are the cancellation charges?

    25% of the amount will be deducted for bookings canceled prior to 4 days before pick-up time. For bookings canceled between 4 days - 1 day, a 50% refund will be applicable. For bookings canceled 1 day - 0 hours or after the pickup time, No refund shall be applicable. Please remember, Cash on Pick up bookings are not refundable.

  • Will I get any accessories with the bicycle?

    Yes, you will get a bicycle helmet with the bicycle free of cost. Other stuff can be booked on the checkout page or by calling our customer care.

  • How can I extend my trip?

    In order to avoid late return charges, we advise booking the same bicycle again for the additional duration. If you are unable to book online, you can also extend your trip by calling our customer care or trip manager.

  • Do you provide any assistance if my bicycle break down during my trip?

    Please call our customer care for possible assistance.

  • What is the eligibility to rent a bicycle from Rentrip?

    You must be at least 18 years old and should submit valid address proof.

  • What if I get caught violating traffic rules?

    We respect traffic rules and expect you to do the same. You are fully responsible to pay the penalty to traffic police if you are found violating the rules.

  • Can you drop the bicycle at my location?

    We are extremely sorry for that. Though we would like to, delivery of the bicycle is not available unless mentioned on bicycle listing. You shall need to pick the bicycle from our location only.

  • Is there any penalty on late return?

    We offer a lag of 1 hour from the trip end time. Afterward, double of the hourly charges will be payable by you. (Not applicable for customers taking the bicycle on an hourly basis where late returns will not be accepted). It is always better to extend your trip in advance by logging in to your account.

  • Is there any distance limit on the bicycles?

    We don't have kilometers capping for MTBs or Bicycle Rentals.

  • What if I don't get a bicycle after booking?

    This is a rare instance as we always maintain real-time availability. There may be instances where bicycles, unfortunately, get into incidents. In such a case, we shall offer you an alternate bicycle (depends on the availability of course). If an alternate bicycle isn't available or you don't wish to rent an alternate bicycle, we shall refund you 100% amount within 5 -6 working days.

  • I am shortening my trip. How shall I get the refund?

    There are no refunds on shortening the trip.

  • Will I get the best rates for the bicycle?

    Yes, always. RenTrip compares the price available from multiple dealers and offers you the bicycle which is priced lowest.

  • I don't want to pay online as I am not confident to pay online.

    This is required for verification purposes. We accept payments as low as Rs 1 for booking a bicycle. But, making a payment online is mandatory. How shall you feel if we treat you like we don't trust you while you are receiving the bicycle?

  • I live outside India. What are the requirements to rent a bicycle?

    You shall need to submit a copy of passport. However, you need not deposit any of the original documents.

  • My bicycle is stolen during the period when I rented it.

    Please lodge an FIR with the nearest police station. You shall need to 1. Be available in all investigations as required by law. 2. Pay the rent on daily charges until the amount is reimbursed by the insurance agency. So we recommend you take care of the bicycle till it's yours.

  • What is Dealer Timings as mentioned with bicycles?

    You can resemble it with shop opening and closing time.

  • I want to book for one month. Shall I have to return the bicycle daily?

    No, you just need to return it at the drop date/ time, which you select on the website.

  • What is RenTrip Cashback? What I can do with this?

    You can earn RenTrip Cashback by referring your friends and using coupons on our website. The cashback shall be credited to your RenTrip Wallet. You can use this promotional money to make future bookings on RenTrip. Remember, wallet cashback is equivalent to real money and it is valid for 99 years from the date earned.

  • What is VIP subscription?

    RenTrip VIP is a special category of the Riders who enjoy certain advantages over others. Enjoy a special VIP tag with your profile and let the world know your VIP status.

  • Why Subscribe VIP?

    Stand out of the Crowd with RenTrip VIP subscription. VIPs are exempted from paying the convenience fees. A higher level of VIP even enjoys more benefits.

  • What kind of benefits are available for VIP?

    1. A special VIP tag with Profile Name. (ALL PLANS) 2. Exemption on Convenience fee. (VIP 1) 3. 10 Free cancellations or Booking Modifications in a year. (VIP 2) 4. 5% additional discount on all eligible services. (VIP3) 5. A dedicated trip manager for personalized experiences. (ALL PLANS) 6. Invitation to special events and tours from RenTrip.

We're here to provide helpful information when you need it most. And if you have a question, we're here to help with that too.


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