Bike rental faqs
- What is the process to rent a bike?
Just login to www.rentrip.in, Select the bike which you want to book and checkout. Once your payment is processed, you get the complete details of the dealer with the location link and contact number. You shall also get the contact details of your dedicated trip manager at the same time. Just collect your bike and ride off. It's super easy, isn't it?
- I want to first see the bike then I shall book it. Please share the address with me.
Possibly, you want to make a deal outside RenTrip. We advise you to book online and have your Booking ID in hand . We only extend support for the customers booking with RenTrip. Please refer RenTrip's 100% moneyback guarantee.
- How can I book a bike without seeing it physically?
We offer a 100% moneyback guarantee. Pay a commitment advance to reserve the bike. Reach location and test drive your bike. If you don't like it for any reason, raise a ticket and you shall be refunded 100% amount you have paid us. No questions asked.
- How shall I get the address to pick up the motorcycle?
Once your booking is complete, you get an E-mail and SMS having the complete address and contact number of the dealer. These details are also printed on your invoice and always available on your personal dashboard.
- How do I get booking confirmation?
After completing your booking on Rentrip you will get a message and email which includes your pick-up location and time and other details of the booking. You can also call your trip manager for any assistance 24 x 7.
- Which documents I need to provide you?
Generally, any ID proof such as Aadhaar card, Pan Card, Voter id or Passport plus a valid driving license authorizing the type of bike rented in India shall be required. We don't accept colour copies of documents in place of the original. Additional requirements if any, are given on terms on bike listing page.
- Is there any security deposit I need to make?
Yes, you need to pay the security amount which is fully refundable to you after your return from the trip. There is no fixed security deposit and it varies bike to bike. The deposit requirements are given with each bike on bike listing page.
- When I shall get my security deposit?
Once you return the bike to our location in a proper condition, we shall hand you over the security deposit in full.
- How can I cancel my booking and what are the cancellation charges?
25% of the amount will be deducted for bookings canceled prior to 4 days before pick up time. For bookings canceled between 4 days - 1 day, 50% refund will be applicable. For bookings canceled 1 day - 0 hours or after the pickup time, No refund shall be applicable. Please remember, Cash on Pick up bookings are not refundable.
- Will I get any accessories with the bike?
Yes, you will get a helmet with the bike free of cost. Other stuff can be booked on the checkout page or by calling at our customer care.
- I need bike documents like registration certificate, insurance etc. before I start my bike trip.
You shall get all required documents while receiving the bike from us. Please verify and ensure they are in order. If you find any discrepancies, please immediately inform your trip manager.
- How can I extend my trip?
In order to avoid late return charges, we advise booking the same bike again for the additional duration. If you are unable to book online, you can also extend your trip by calling our customer care or trip manager.
- Do you provide any assistance if my bike break down during my trip?
Please call our customer care for possible assistance.
- What is the eligibility to rent a bike from Rentrip?
You must be at least 21 years old and have a valid driving license to ride two-wheelers in India. International customers need an International Driving License.
- What if I get caught violating traffic rules?
We respect traffic rules and expect you to do the same. You are fully responsible to pay the penalty to traffic police if you are found violating the rules.
- Can you drop the bike at my location?
We are extremely sorry for that. Though we would like to, delivery of the bike is not available unless mentioned on bike listing. You shall need to pick the bike from our location only.
- Is there any penalty on late return?
We offer a lag of 1 hour from the trip end time. Afterwards, double of the hourly charges will be payable by you. (Not applicable for customers taking the bike on an hourly basis where late returns will not be accepted). It is always better to extend your trip in advance by logging in to your account.
- Is fuel charges included in the rental?
No. Fuel Charges are not included in the rental amount. The rental price shown is for bike only on Time - Based Rental. You shall get the bike with minimum fuel so as to reach the nearest filling station.
- Is there any distance limit on the bikes?
We don't have kilometers capping in maximum locations. Cappings if any, are given on bike listing page in 'Terms' tab.
- What if I don't get a bike after booking?
This is a rare instance as we always maintain real-time availability. There may be instances where bikes, unfortunately, get into incidents. In such a case, we shall offer you an alternate bike (depends on the availability of course). If an alternate bike isn't available or you don't wish to rent an alternate bike, we shall refund you 100% amount within 5 -6 working days.
- During drop off, I have left enough fuel in the bike. I need cash refund against the fuel.
We do not offer cash refunds against fuel in the bike. However, you can take fuel with you.
- I am shortening my trip. How shall I get the refund?
There are no refunds on shortening the trip.
- Will I get the best rates for the bike?
Yes, always. RenTrip compares the price available from multiple dealers and offers you the bike which is priced lowest.
- I don't want to pay online as I am not confident to pay online.
This is required for verification purposes. We accept payments as low as Rs 1 for booking a bike. But, making a payment online is mandatory. How shall you feel if we treat you like we don't trust you while you are receiving the bike?
- Fuel is not included. Why?
The rental charges are for bike only. There are NO per KM or per-minute charges thereafter.
- I have a learning license. Can I rent a bike?
No. We don't provide vehicles on Learning License.
- I live outside India. What are the requirements to rent a bike?
You shall need to submit a copy of passport and the copy of International Driver's Licence for the type of motorcycle you are renting. However, you need not deposit any of the original documents.
- My bike is stolen during the period when I rented it.
Please lodge an FIR with the nearest police station. You shall need to 1. Be available in all investigations as required by law. 2. Pay the rent on daily charges until the amount is reimbursed by the insurance agency. So we recommend you take care of the bike till it's yours.
- I want to rent a scooty and want to ride it for 700 Km in a day. As you mentioned Unlimited KM, and once I rented it, you denied it. Why
Please rent a suitable motorcycle for your long trip. However, riding too long on a trip with a scooter is taken as an abuse of the bike. If you are too sure of your trip, you shall need to pay the price for extra KM. We shall still not ask you the price for any minute, till it's yours.
- What is Dealer Timings as mentioned with bikes?
You can resemble it with shop opening and closing time.
- I want to book for one month. Shall I have to return the bike daily?
No, you just need to return it at the drop date/ time, which you select on the website.
- What is RenTrip Cashback? What I can do with this?
You can earn RenTrip Cashback by referring your friends and using coupons on our website. The cashback shall be credited to your RenTrip Wallet. You can use this promotional money to make future bookings on RenTrip. Remember, wallet cashback is equivalent to real money and it is valid for 99 years from the date earned.
We're here to provide helpful information when you need it most. And if you have a question, we're here to help with that too.