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Frequently Asked QuestionsRead All

  • Where the cashback shall be credited?

    The cashback shall be credited to your RenTrip Wallet. You can use this promotional money to make future bookings on RenTrip.

  • Will I get the bike in good condition?

    Yes you will get the bike in a very good condition. Our bikes get serviced after every trip and faulty parts are changed regularly. We fully check our machines before giving them to you so you can have an awesome time driving.

  • How can I book my bike?

    Just login to www.rentrip.in, choose the place where you want your bike, select your favourite bike and book the best price for your bike. Here you go buddies; it’s not that difficult right.

  • Where shall I get the bike? How shall I get the address to pick up the motorcycle?

    It is not possible for us to provide the complete address with bike listing. However, on the bike search page, we have given a brief location of the bike. Once your booking is complete, you get an E-mail and SMS having the complete address and contact number of the dealer. These details are also printed on your invoice and always available on your personal dashboard.

  • How can I know my booking is confirmed?

    After completing your booking on Rentrip you will get a message and email which includes your pick-up location and time and other details of the booking.

  • What will be the documents I have to provide?

    Generally, any ID proof such as Aadhaar card, Pan Card, Voter id or Passport plus a valid driving license authorizing the type of bike rented in India shall be required. We don't accept colour copies of documents in place of the original. Additional requirements if any, are given on terms on bike listing page.

FAQs

Home FAQs

  • Where the cashback shall be credited?

    The cashback shall be credited to your RenTrip Wallet. You can use this promotional money to make future bookings on RenTrip.

  • Will I get the bike in good condition?

    Yes you will get the bike in a very good condition. Our bikes get serviced after every trip and faulty parts are changed regularly. We fully check our machines before giving them to you so you can have an awesome time driving.

  • How can I book my bike?

    Just login to www.rentrip.in, choose the place where you want your bike, select your favourite bike and book the best price for your bike. Here you go buddies; it’s not that difficult right.

  • Where shall I get the bike? How shall I get the address to pick up the motorcycle?

    It is not possible for us to provide the complete address with bike listing. However, on the bike search page, we have given a brief location of the bike. Once your booking is complete, you get an E-mail and SMS having the complete address and contact number of the dealer. These details are also printed on your invoice and always available on your personal dashboard.

  • How can I know my booking is confirmed?

    After completing your booking on Rentrip you will get a message and email which includes your pick-up location and time and other details of the booking.

  • What will be the documents I have to provide?

    Generally, any ID proof such as Aadhaar card, Pan Card, Voter id or Passport plus a valid driving license authorizing the type of bike rented in India shall be required. We don't accept colour copies of documents in place of the original. Additional requirements if any, are given on terms on bike listing page.

  • Is there any security amount I have to pay?

    Yes, you need to pay the security amount which is fully refundable to you after your return from the trip. There is no fixed security deposit and it varies bike to bike. The deposit requirements are given with each bike on bike listing page.

  • Will I get my security back on time?

    Be very relaxed about your security money. You will get it back the same time you will hand over the bike to us. You don’t need to wait for 5-6 days for it because at Rentrip we believe in customer satisfaction and we really want you all to be back again. So you don’t have to worry about it.

  • How can I cancel my booking and what are the cancellation charges?

    25% of the amount will be deducted for bookings canceled prior to 4 days before pick up time. For bookings canceled between 4 days - 1 day, 50% refund will be applicable. For bookings canceled 1 day - 0 hours or after the pick up time, No refund shall be applicable.

  • Will I get any accessories with the bike?

    Yes you will get a helmet with the bike free of cost. Other stuff can be booked on the checkout page or by calling at our customer care.

  • Do the bikes have proper papers?

    Yes we do check all the important papers of the bike before giving it to you. You can also have a look into them before getting your ride. We want you to be fully assured before handing over your ride to you.

  • What will be the scenario if I extend my trip?

    You can always extend your trip. Just login to your account and book the same bike again. It’s that simple.

  • What will happen if I get the bike crashed or if any part breaks out?

    First of all, don’t get panic and be calm. Your security is our first priority. Call us and we will assist you guys further. Charges of the repair will be on you against genuine spare parts.

  • Do you provide any assistance if my bike break down during my trip?

    Please call our customer care for Road Side assistance.

  • What is the eligibility to rent a bike from Rentrip?

    You must be at least 21 years old and have a valid driving license to ride two wheelers in India.

  • What if I get caught violating traffic rules?

    We respect traffic rules and expect you to do the same. You are fully responsible to pay the penalty to traffic police if you are found violating the rules.

  • Can you drop the bike on my location?

    We are extremely sorry for that. Though we would like to, delivery of the bike is not available unless mentioned on bike listing. You shall need to pick the bike from our location only.

  • Is there any penalty on late return?

    We offer lag of 1 hour from the trip end time. Afterwards double of the hourly charges will be payable by you. (Not applicable for customers taking bike on hourly basis where late returns will not be accepted). It is always better to extend your trip in advance by logging in to your account.

  • Do you give discounts?

    Yes we do give them. Subscribe to our newsletter and stay tuned with us on social network to get the news about latest offer and coupons.

  • Is fuel charges included in the rental?

    No, the fuel charges are not included and up to you. We shall offer you the bike with fuel enough to reach the nearest filling station. We advise you to refill the bike first after pick up.

  • What kind of fuel should I refill the bike?

    All our bikes are petrol version only.

  • Is there any capping on kilometers?

    We don't have kilometres capping in maximum locations. Cappings if any, are given on bike listing page in 'Terms' tab.

  • What if I don't get a bike after booking?

    This normally doesn't happen. There may be instances where bikes, unfortunately, get into incidents. In such a case, we shall offer you an alternate bike (depends on the availability of course). If an alternate bike isn't available or you don't wish to rent an alternate bike, we shall refund you 100% amount within 5 -6 working days.

  • During drop off, I have left enough fuel in the bike. I need cash refund against the fuel.

    We are sorry, but we don't measure fuel or provide cash refunds against excess fuel as we don't own petrol pumps to sell it further. If you have returned it with excess fuel, we shall simply offer it to our next customer with same amount of fuel.

  • I am shortening my trip. How shall I get the refund?

    There are no refunds on shortening the trip.

  • Will I get the best rates for the bike?

    Yes, always. RenTrip compares the price available from multiple dealers and offers you the bike which is priced lowest.

We're here to provide helpful information when you need it most. And if you have a question, we're here to help with that too.

CALL US

+91 9127008800

GENERAL ENQUIRY

info@rentrip.in

SUPPORT

support@rentrip.in

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